Support Policy

SBAdmin Support

Need Help? We got you covered.

SUPPORT POLICY
Support Options

The Storix Support Team is a group of highly-trained and technical professionals dedicated to providing you with expert and personalized support. We pride ourselves in resolving issues quickly and providing effective solutions.

New license purchases include 1-year FREE maintenance, providing you with technical support, product updates and new version releases during the maintenance coverage. To learn more, please call today.

Storix’s End-of-Lifecycle (EOL) policy* is to discontinue technical support for an SBAdmin release 6-months after a new release-level update. In the case of a new version, the latest update to the previous version will eligible for technical supported for up to one year.

* Subject to change without notice (but we’ll probably let you know in advance)

Online Help Desk
Available 24 hours (responses provided during business hours)

Regular Telephone Support
Available during U.S. business hours (7am – 5pm Pacific)

Urgent Telephone Support
Available 24×7 for system recovery issues

Contact Numbers
In the United States – 1-877-STORIX1 (786-7491), press option #2
International – 1-619-543-0200, press option #2

Our Pledge To You

If it does not work, we will fix it, and fix it fast
If you do not know how to do it, we will tell you, then make it simpler
If it is too hard to do it, let us know, and we will make it easier
If it does not do what you want, let us know, and we will try to add it

Proof of Concept (POC) Support

While we take great pride in developing a product that is both reliable and highly intuitive, we realize that sometimes a little extra help is needed to ensure your Proof of Concept (POC) is completed in a timely matter. As a prospective customer, you are entitled to and encouraged to utilize our pre-sale support resources throughout your evaluation. If would like assistance throughout your POC, please start by registering for support located here.