The #1 solution for System and Data Protection!

Our Support Policy

If it doesn't work, we'll fix it - fast.
If you don't know how to make it work, we'll tell you how, then we'll try to make it simpler.
If it's hard to do it, let us know, and we'll try to make it easier.
If it doesn't do what you want, you probably want too much, but we'll see what we can do.

What We Provide

You can submit questions online 24-hours a day. However, responses are provided
         during U.S. business hours.
Regular telephone support is provided during business hours in the U.S.
Urgent telephone call-back support is provided 24-hours a day, 7 days a week for
        matters regarding system recovery. When using this option for other matters, callers
        will be placed on hold until the start of the next business day.

$0.00 US* (that means "free"). We appreciate your business and promise to do our
         best to prevent ever hearing from you.

Our Terms

• Support is provided for the version of the software which was purchased for at least
           6 months following the release of the next available version.
  Release-level upgrades, mod-level updates, and patches are available at no charge.
  New versions offered within 6 months of purchasing the prior version are available at
           no charge.
  New version upgrades may be purchased at a 50% discount for 6 months after
           availability.

* Subject to change without notice (but we'll probably let you know in advance)