Support Policy

The Storix Support Team is a group of highly-trained and technical professionals dedicated to providing you with expert and personalized support. We pride ourselves in resolving issues quickly and providing effective solutions.

Our Pledge to You

If it does not work, we will fix it, and fix it fast
If you do not know how to do it, we will tell you, then make it simpler
If it is too hard to do it, let us know, and we will make it easier
If it does not do what you want, let us know, and we will try to add it

New license purchases include 1-year FREE maintenance, providing you with Technical Support, Product Updates and new Version Releases during the maintenance coverage. To learn more, please call today.

Support Methods	Support Availability
Online Help-Desk Support	Available 24 hours (responses provided during business hours)
Regular Telephone Support	Available during U.S. business hours
Urgent Telephone Support	Avaliable 24x7 for system recovery issues

* Subject to change without notice (but we'll probably let you know in advance)

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